Please follow the instructions below to setup Outlook to send and receive email.

(NOTE: Where you see "mail.netsa.co.za" replace that server name with the server assigned to you - typically this will be "mail.your_own_domain_name.co.za")

First, open Outlook and click on the "Tools" menu option. Then select the "Email accounts..." menu option.

1. Create a new mail account

Specify that you are adding a new mail account by clicking on the radio button next to "Add a new email account"

Now click on the Next button.

Now choose a POP3 account by clicking on the POP3 radio button:

Click on Next to continue

2. Setup new account

In the "User information" area enter your name (as you would like it to appear in outgoing email) and a valid email address in the "E-mail Address" block. (Your server administrator can add more email addresses using his control panel if required)

In the "Server information" block, set both the incoming (POP3) and outgoing (SMTP) server to mail.your_domain_name.co.za or the server assigned to you.

In the "Logon information" block enter your user id and password as supplied by NetSA and tick the Remember password box.

Note that "Logon using secure password authentication" must not be ticked.

3. More settings...

Click the "More settings..." button and then tick the "My outgoing server (SMTP) requires authentication" check box.
Unless you do this, you will not be able to send email.

5. Done!

Press the Finish button and your done!

Test your account

To test your new email account, send an email to test@netsa.co.za.
When your message is received, a reply will be sent automatically within a few seconds.

Please do not hesitate to contact us if you need additional support / information or help.

Return to list of FAQ (Frequently Asked Questions)